Email Communications Policy
- Operator:
- Venalytics Inc.
- Product:
- DuoReels
- Effective:
- June 14, 2026
- Last updated:
- June 14, 2026
This policy explains the email DuoReels may send and your options to opt out of marketing messages. It is designed to align with commercial-messaging expectations such as CASL.
1. Transactional emails
We send transactional emails necessary to operate the Service, such as confirmations and important notices about your account or activity.
2. Account and security emails
We may send account and security emails, such as security-related notifications and status changes. These help keep your account safe and may be sent regardless of marketing preferences.
3. Billing and payment emails
We may send billing and payment emails related to subscriptions, charges, failures, and receipts.
4. Affiliate program emails
If you participate in the affiliate program, we may send emails necessary for participation, such as activation, commission, and payout notifications.
5. Marketing emails
We may send marketing emails (such as product news and tips) only where permitted and subject to your preferences.
6. Consent and opt-in
Where required, marketing emails are sent based on your consent. You can set your marketing-email preference in the in-app Privacy & Data area.
7. Unsubscribe and opt-out
You can opt out of marketing emails at any time through your preferences and, where included, via an unsubscribe link. Opting out of marketing does not stop necessary transactional, account, security, billing, or affiliate-program emails.
8. Commercial-message expectations
Our commercial messages are intended to identify the sender and provide a way to opt out, consistent with anti-spam expectations such as CASL.
9. Contact
Email questions: contact@duoreels.com.
Related policies
Contact
Questions about this policy can be sent through the contact page or by emailing contact@duoreels.com.